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Thank you for playing Toram Online.

Regarding the issue of the purchase made via Google Play not being completed properly, the fix has been made in Google Play.
It may take some time for the fix to be reflected, so please wait patiently if you have encountered this issue.

Compensation will be made by either one of the methods listed below.
Please contact us with items below written to request for compensation.

-Which compensation method you wish for.
-The Order Number of your purchase.
*The Order Number is in the form of: GPA.****-****-****-***** (17 digit number)

Compensation Methods

1. Cancel the 2nd and later purchases that have been made due to the defect.
*The added Orbs will be collected.
Cancellation cannot be done if it is not possible to collect them.
2. Add Orbs that were not added due to the defect.

Applied to Purchases Made:

From: 11/1/2016 12:00 AM to 11/1/2016 5:00 PM (JST/GMT+9)

Compensation Request Acceptance Period

Until 11/7/2016 at 11:59 PM (JST/GMT+9)

We apologize for the inconvenience caused by this issue.